Shipping Policy
Our Shipping partners: FedEx, UPS, Freight Club
Order Confirmation:
We offer free shipping to all orders.
When you order something from Architecture Mates, you will get an email that confirms we got your order. This means we have checked that we have everything you ordered in stock and that we can charge your credit card for it. If we don't have everything you ordered in stock or if it takes longer than 5 days to get it ready to ship, we will call you and your credit card will not be charged. If we do have everything you ordered in stock and it's ready to ship, we will go ahead and charge your credit card and send your order to you.
Order Shipment:
If we have everything you ordered in stock and your credit card has been charged, we will send your order to you within 5 business days. We will also send you an email with a tracking number so you can see where your package is and when it will arrive. If you don't get this email within 6 days of placing your order, you can contact us via email at sales@architecturemates.com or call us at 1-725 777-5484 to ask what's going on.
We don't currently ship anything outside the US.
Shipping Options
If you choose the standard shipping option, it means your order will be delivered to your house. This shipping option is always free, which means you don't have to pay anything extra to use it. It usually takes between 5-15 days for your order to arrive after you place it.
There are other shipping options available. We also offer:
- White Glove Delivery - this includes the item being brought into your room of choice, any minor assembly, and all boxes and packaging removed from your house! Saunas will not be assembled.
Contact us via email or phone before placing your order if you want the white glove delivery. We will calculate the price for White Glove Delivery based on your address and the item you’re ordering.
By using this site, you agree to these terms of use; if you do not agree, do not use the site.